At Carolina Mirror, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal data. Please read this Policy carefully to understand our practices regarding your information.
This Policy applies to any Carolina Mirror-owned website, application, product, service, event, or activity that links to or refers to this Policy.
What Information We Collect
We collect certain information about you when you use our website or interact with us. The types of personal data we collect depends on how you use our services.
Account Registration
If you register for an account with us, we collect your name, email address, phone number, and account login credentials like a password. Registration may be required to place orders, access exclusive content, or utilize certain services.
Orders and Purchases
When you purchase a product from us, we collect your name, contact information, shipping/billing address, payment details, and order details to process your transaction.
Web Browsing Activity
As you navigate through our website, certain passive information may be collected including your IP address, browser type, operating system details, pages viewed, time spent on pages, and the website you visited prior to browsing our site. This data helps us understand how visitors use our site.
Communications
When you contact us directly via phone, email, chat, social media, or other channels, we collect information to identify you, respond appropriately, and improve future communications. With your consent, we may add you to our mailing list.
Surveys and Promotions
For surveys, contests, promotions, special offers, and other activities, we collect the personal details required for you to participate like your name and email. Participation is optional.
How We Use Your Information
The personal data we collect is used to:
- Fulfill your orders for products or services.
- Communicate with you about your purchases, account, inquiries, etc.
- Customize your browsing experience by showing relevant content.
- Provide services like product registration, warranty claims, installation scheduling, etc.
- Operate, improve, and optimize our business, website, products, services, and customer experience.
- Send marketing communications like announcements, promotions, newsletters (with consent).
- Other business purposes including analytics, fraud prevention, legal compliance, and security measures.
We only process your data for the minimum extent necessary for these purposes and in accordance with applicable laws.
When We Disclose Your Information
We do not sell your personal information to third parties. The occasions when we may disclose your information include:
- To service providers we work with to operate our business, website, products, services, and fulfill your orders. This includes payment processors, shipping companies, marketing service providers, website hosts, IT providers, security and fraud prevention services, cloud storage, legal and accounting services, and other contractors.
- To comply with legal requirements, law enforcement requests, or other binding regulations. This includes valid subpoenas, court orders, or other official requests.
- If the ownership of Carolina Mirror changes as a result of a merger, acquisition, reorganization, bankruptcy, etc. your data may be transferred to the new owner.
- With your explicit consent to share the information for a specified purpose.
Your Rights Over Your Information
At Carolina Mirror, we aim to be fully transparent about your rights regarding the personal data we hold:
- You have a right to access and export your personal data. You may request a copy of your information and an export of your data for your own use.
- You have a right to correct or rectify your personal data if it is inaccurate or incomplete. You can submit a request to update the information we have on file.
- You have a right to deletion and erasure. You may request for us to delete your personal data under certain circumstances, like if it is no longer needed for the purposes for which it was collected.
- You have a right to object to processing of your personal data for purposes you do not consent to.
- You have a right to restrict processing of your personal data in some circumstances, like if you believe it to be unlawful.
- You have a right to data portability by requesting your data be provided to you so you can transfer it to another service provider.
- You have the right to not be subject to automated decision making without human intervention, like profiling.
To make a request based on your rights, please contact our Privacy Officer listed at the bottom of this Policy. We will consider all requests and comply where we are legally required.
Data Retention and Deletion
We retain personal data as long as it remains necessary for the purposes detailed in this Privacy Policy, unless a longer retention period is required by law. When personal data is no longer needed, we securely delete or anonymize it.
Transferring Data Outside Your Country
Carolina Mirror operates in the United States. If you reside outside of the U.S., please be aware that your personal data may be transferred to and processed in the United States. It will be subject to both U.S. privacy laws and our internal policies once received.
Security of Your Information
We implement safeguards designed to protect your personal data, including:
- Encryption of data in transit and at rest
- Access controls for systems containing sensitive data
- Employee data privacy training
- Data minimization to only collect and retain necessary information
- Restricted access authorized on a need-to-know basis
- Contracts with external processors to protect data we share
While we strive to protect your personal information, no data storage system or internet data transmission can be 100% secure, so we cannot guarantee the absolute security of your data.
Children’s Privacy
Our website and services are meant for adults and are not directed toward children under 16. We do not knowingly collect or solicit personal data from children under 16. If we learn that we have collected personal data from a child under 16 without parental consent, we will take steps to delete the information as quickly as possible. Please notify us immediately if you believe a child’s data has been collected so we can take action.
California Resident Rights
If you are a California resident, you have the right to request a notice describing what categories of personal information we share with third parties or affiliates for direct marketing purposes. You also have the right to request a list of the third parties and affiliates with whom we share such information.
Changes to This Policy
We may need to update this Privacy Policy periodically. If fundamental changes affect your rights or expand our data processing activities, we will provide you with explicit notice and get your consent where required. Otherwise, any changes become effective when the revised Policy is posted. We encourage you to periodically review this page for the latest information on our privacy practices.
How to Contact Us
If you have any questions about this Privacy Policy or your rights, please contact our Privacy Officer at:
Email: [email protected]
Phone: (919) 555-0198
Mailing Address:
Carolina Mirror Co.
Attn: Privacy Officer
123 Oak Road
Raleigh, NC 27603
We are committed to working with you to obtain a fair resolution of any issue.
Thank you for choosing Carolina Mirror!
